We're Hiring a Client Success Manager
Own the relationship with our US home remodeling clients. Run check-in calls, keep accounts healthy, and be the connective tissue between clients, our team, and leadership.
A US marketing agency built for remodelers
Remo Connect is a US-based marketing agency that partners with remodeling companies across the country. We generate leads and booked appointments for our clients, and our Client Success Managers make sure those clients feel supported, heard, and set up to win. You'll be the face of the company for the accounts you own.
Client Relationships
Build trusted, long-term partnerships with remodeling companies across the US.
Proactive Communication
Run regular check-ins, surface risks early, and keep every account on track.
Account Health
Monitor client satisfaction, follow through on action items, and drive retention.
What You'll Be Doing
This is a relationship-first role inside a growing agency. You'll own the client experience for multiple remodeling accounts and make sure every client feels like a priority.
Run biweekly client success calls (Zoom) to review performance, address concerns, and strengthen relationships
You'll lead every call with confidence, keep the agenda focused, and make sure clients leave feeling informed and supported.
Serve as the primary point of contact for your assigned clients
Client-facing communication is at the heart of this role — emails, calls, and follow-ups all flow through you.
Communicate proactively with our internal team and leadership on account status, risks, and wins
You keep the team aligned so nothing falls through the cracks and leadership always knows where things stand.
Make real-time decisions during client calls and escalate when needed
Clients will look to you for answers. You'll think on your feet and pull in the right people when a situation needs backup.
Log call summaries and action items, then track follow-ups to completion
Strong documentation keeps the team accountable and gives clients a clear record of what's been discussed and decided.
Identify at-risk accounts early, ask for referrals, and spot upsell or growth opportunities
You're not just keeping accounts — you're helping them grow and protecting the relationship before issues escalate.
What it takes to succeed
What You'll Need
- Proficient in GoHighLevel (GHL) — comfortable navigating client data, pipelines, and communication tools
- Proficient in Zoom for running professional client calls
- Familiar with Fathom or similar call transcription and notetaking tools
- Excellent verbal and written English communication skills
- Strong client-facing presence — confident, professional, able to build trust quickly
- Comfortable making independent decisions and taking ownership of outcomes
- Available during US business hours for client call overlap
- Highly organized, able to manage multiple client relationships simultaneously
Nice to Have
- Experience in home services, remodeling, or a related B2C industry
- Experience working with a US-based company or agency
- Familiarity with CRM workflows, automation, and pipeline management
What's in it for you
$1,200 USD/month starting salary
Reliable base pay with room to grow as the agency scales.
Performance bonuses
Earn extra when your accounts are healthy, retained, and growing.
Fully remote position
Work from home while supporting US-based remodeling clients.
Direct line to agency leadership
No layers of bureaucracy — just clear communication and fast decisions.
A growing, supportive team
Join a company where client success is valued and your input matters.
Ready to Join Us?
Fill out the short application form below. We're looking for someone who can start quickly and jump right into client calls.